Public Transport Feedback System. The Improving Transport Services in Ger Areas project.Public feedback database (2023)
The Improving Transport Services in Ger Areas project aims to demonstrate interventions that improve the accessibility, safety, security and quality of transport services along the Chilgeltei corridor in the northern ger areas of Ulaanbaatar city through three outputs: (i) public transport access, facilities and services improved in Chingeltei corridor; (ii) pedestrian safety facilities and residents’ along Chingeltei street enhanced; and (iii) community-led behaviour change and community engagement enhanced. The project has strong pro-poor, socially inclusive and gender-sensitive features. The project will have wider impacts through the demonstration of solutions to improve safety, accessibility and quality of public transport services and improving road safety, which can be replicated in other transport corridors in Ulaanbaatar.
The objective of this assignment is to build a website and data base to assist the PTD to manage and address complaints related to public transport service, gender sensitivity of public transport services and facilities, and harassment and discrimination in the vicinity of public transport. This is referred to as the “Feedback System”.
The website and database referred to as the Feedback System described below needs to be compatible with other public transport, goods transport and vehicle management systems crucial to PTDs operations. The current systems include:
(i) Public transport management systems
(ii) Goods transport (truck B, C, E) management system: This is a web based system with the following features:
(iii) Vehicle service management system: This is a web based system which records registration of operators and vehicle service history (maintenance, car repair, etc) of private vehicles.
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